Support
How can we help?
Have a question or running into an issue? We're here to help. You can also browse our guides.
Frequently asked questions
How do I sync scripts across devices?
yPrompt uses iCloud to sync your scripts automatically. Make sure you're signed
in with the same Apple ID on all your devices and that iCloud Drive is enabled
in Settings.
How do I use the Apple Watch remote?
Open the yPrompt Watch app on your Apple Watch. It will connect automatically
when your Mac is nearby and the app is running. No manual pairing required.
Read the full walkthrough in our Apple Watch remote guide.
How does Voice Scroll work?
Voice Scroll uses your microphone to detect your speech and scroll the teleprompter
in sync with your pace. Grant microphone access when prompted on first use.
Learn more in our voice-controlled teleprompter guide.
How do I use the floating teleprompter?
Click the floating window button in the toolbar. The teleprompter will appear as
an overlay you can position anywhere on screen — even over other apps — so it
sits just below your webcam. See our Mac teleprompter guide.
I have a subscription issue. What should I do?
Subscription billing is managed by Apple. To manage, cancel, or restore purchases,
go to System Settings → Apple ID → Subscriptions. For billing
disputes, contact Apple Support directly. If you believe there's an error on our
end, email us and we'll do our best to help.